Returns & Exchanges

  • Returns Policy

    UK We offer free UK returns. To return your item to us: Read our returns policy to confirm that your order qualifies for a return Ensure your item is in the original packaging and in unused condition Print our returns form, complete and enclose in the return package Post the item back to us at ...
  • How do I return my items?

    UK We offer free UK returns. To return your item to us: Read our returns policy to confirm that your order qualifies for a return Ensure your item is in the original packaging and in unused condition Print our returns form, complete and enclose in the return package Post the item back to us at ...
  • Can I exchange my item?

    You can return your order for an exchange within 30 days of your order being delviefed to you. If you want to start an exchange, please download our return form and tick the box indicating you wish to exchange when you send your item back to us. If you’d like to know how to return your item(s) ...
  • Received a faulty or damaged item?

    We’re sorry to hear that you have received a faulty/damaged item. Please get in touch with us a soon as possible with: Your order number (BS12345) A description of the issue A clear photograph of the issue Don’t worry about sending the faulty item back to us. Please get in touch first. More Qu...
  • I haven’t received my refund

    Please allow up to 5 days after sending your item back to us for your refund to be processed. It will appear on your original method of payment. This is usually quicker, we process all of our returns within 48 hours of receiving them at our warehouse, however, delays in the postage system and ba...